acrinax design, build, configure and support robust, multichannel contact centre technology;

1. creating engaging customer experiences 2. driving down operational costs
3. making agents more effective

  1. Creating Engaging Customer Experiences
  2. Driving Down Operational Costs
  3. Making Agents More Effective
"We've worked with acrinax since 2011, when they implemented Genesys for us, they are an innovative and valued part of our contact centre technology team"
David Wilson, AO.com
Director of IT Services
"acrinax have helped develop our long term customer experience strategy, support our existing Genesys platform and helped us in the move to
omni-channel"
George Frost, OVO Energy
Head of Business Change
"Implementing Genesys PureCloud, acrinax enabled us to increase call handling by 8%, without adding a single FTE"
Francis Beard, MyPolicy
Operations Director

how we do it

Customer experience and engagement

We set out to understand your unique customer management challenges and create end-to-end solutions to deliver your promise.   

Customer Experience Strategy
Customer Experience Transformation 
Omni-channel & Social Interaction Management
AI driven conversations
Speech, Text  and Desktop Analytics
Work Force Optimisation
Employee Engagement 

IT operational management

We work with our clients to align IT to the company objectives and delivery of business outcomes.

IT Operations Strategy
IT Operations Transformation
SIAM
Managed Services
Outsourcing
Outcome Chains
Cloud Strategy.

us in numbers

1
Obsession

Helping our customers deliver a great experience to their customers

1
Contact Centres Built

Our team have built and managed over 200 call centres in the last 25 years, including award winning sites like AO.com and  OVO Energy

1
IT Service Management Clients

We have helped 25 companies, from University of Oxford to Skanska, with their IT Service Management in the last 2 years

1
Hour Service Desk

Our 24 x 7  x 365 service desk provides you with that warm feeling that ‘we’ve got you’

1
Key Technology Partners

We choose our friends very carefully, Genesys, Verint, Gamma, Gnatta and eMite are the best in the contact centre world at what they do

 

1
Service Management Awards

Not only do we provide an amazing support for our customers, we also show other companies how to do it (and we get nice awards for doing it)

Location

10 Bloomsbury Way, 
London, WC1A 2SL

Contact us

0330 380 1011
hello@acrinax.com

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