the day of delivery
take a look at how we have helped streamline the delivery process for ao.com.
through intelligently analysing customer journeys and inbound data.
Dentsu Aegis Network
Genesys Cloud Case Study
DAN is headquartered in London and operates in 145 countries worldwide with more than 42,000 dedicated specialists.
we work with partners we trust
build your own Customer Experience Blueprint
Interested in the Genesys Cloud solution?
The easy, all-in-one contact centre solution. Connecting phone, email, chat and social in one seamless tool.
we deliver and support revolutionary customer experience technology
Want to learn more about natural language conversational AI?
A complete omni-channel customer experience strategy, with impressive cost-savings and improved customer experience across voice and digital channels.
and transform unique organisations
“We’ve worked with acrinax since 2011, when they implemented Genesys for us, they’re an innovative and valued part of our contact centre tech team”
David Wilson, AO.com Director of IT Services
“Implementing Genesys PureConnect, acrinax enabled us to increase call handling by 8%, without adding a single FTE”
Francis Beard, MyPolicy, Operations Director
“acrinax have helped develop our long term customer experience strategy, support our existing Genesys platform and helped us in the move to omni-channel”
Alvin Lobo, OVO Energy Head of Forecasting/Planning
Find out how we support our customers.
Our unique transformation and support models get the best out of all our projects, and keeps our customers coming back time and time again.
customer success stories
‘UK National Contact Centre Team of the Year’ at the UK National Contact Centre Awards. Topped 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running and achieved a 93% customer satisfaction score (the highest ever score in the poll’s 10-year history) We just supply and support their Genesys contact centre technology, build multi-channel and analytics platforms – they do the hard work. find out what makes them top 20 Sunday Times company to work for and how to save up to £150 on your energy bill at
Since 2011 we’ve provided Genesys for 1400 users across UK, Germany and Netherlands and support them with innovative projects and make sure it’s humming 24 x 7. We’ve worked with AO as they have grown from a young pretender to the largest online white goods company in Europe (and won heaps of awards including European Call Centre of The Year)
Visit them for an astounding customer service
A name synonymous with quality and a full belly, we worked with their IT Team after a very successful 2-year global technology project. They needed to restructure IT to be move from project focused to support focused, we redesigned the IT team and its structure to be business-aligned and developed a 3, 6 and 12-month plan with 42 actions to keep delivering business outcomes and improvements.
Have you had yours?
and most importantly, the acrinax value proposition
what our employees can expect from us
we will provide direction, transparent lines of communication, correct tools and resources to enable employees to perform their duties awesomely and exceed our customers’ expectations. We will provide a team environment where feedback and personal growth is encouraged, recognised and rewarded.
what we ask of you, our employees
commit to working with passion, professionalism, creativity and innovation. Delivering operational excellence at all times and instil a culture of openness to maintain trust. Values will be cascaded in order to embed our company values – Grow, Flourish and prosper.
Why not get in touch?
Feel free to send us a message and a member of our team will get back to you.
But please, no more spam : )