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Speech and Text Analytics
Discover the meaning behind your recorded calls Your business has lots of interactions with customers and prospects every day. These conversations hold valuable business intelligence and customer information. Speech and text analytics is a set of features that provides automated speech and text analytics on 100% of interactions, providing a deep insight into conversations. Interaction Analysis Speech and text analytics
Is This The New Age for Service Desks?
Is This The New Age for Service Desks? In recent years there has been a lot of buzz about how Service Desks are changing with a view to increased automation, AI, chat bots etc. This is something that can add tremendous capacity and value and quite rightly, is something the industry is very excited about. No-one needs to really expand
Nuke Proof Customer Connections
The drastic shift to a ‘proper’ digitally connected world – 2020. Our expectations as customers have drastically changed too, we expect more, way more. Customers expect (at the least): to connect with businesses when needed, to be able to do so on their preferred channel and customers expect a resolution – promptly too. Not only that, we expect it to
Defining the correct CX Strategy for your market
Define the correct Customer Experience strategy for your unique market needs.
11 Guiding Principles for Migrating an On-Premise Contact Centre Into The Cloud
A paper on how to accelerate cloud strategy, deliver innovation and how to do more with what you have. From what to expect from migrating to the cloud, tips on managing it well and how to make it cost-effective.
Why are contact centres missing a trick with Centennials?
A new generation has arrived, the Centennial army of savvy, self aware consumers armed to the hilt with technology. Born around the millenium, they are the first generation to be native with mobiles and since the beginning of their lives they have been connected to the world through their fingertips.
Defining the correct CX Strategy for your market
Defining the correct CX strategy for your market
How to cut costs, improve your employee experience and reduce Carbon Footprint
Global warming, climate change, carbon emissions, greenhouse gases and climate crisis… whichever you choose to acknowledge they all boil down to the same active issue concerning us all.
Gamification in the Contact Centre
Gamification – Noun: “The application of typical elements of game playing (e.g. point scoring, competition with others, rules of play) to other areas of activity”.
Defining the Correct CX Strategy for your Market
Defining your correct CX Strategy in a traditional market can be a challenge, visualise your customers behaviours and align them with your market using a CX Animal.
Hardware goes up in smoke
Past experiences with Customer Service could be a challenge, difficulties contacting companies, maze like IVR’s, lack of tools to take control & little, to no empathy.
Preparing for Generation CX
We gathered some of the brightest minds and most customer obsessed brands from within our client base for a CX workshop with other senior operational managers.
Defining the correct CX Strategy for your market
Defining your correct CX Strategy in a saturated market can be a challenge, visualise your customers behaviours and align them with your market using a CX Animal.
Women In Technology
At acrinax, we pride ourselves on our inclusiveness and diversity, recently someone pointed out that over a third of our team are women, for a tech company this is pretty rare.
Defining the correct CX Strategy for your market
Defining your correct CX Strategy in a saturated market can be a challenge, visualise your customers behaviours and align them with your market using a CX Animal.