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Why are contact centres missing a trick with Centennials?

A new generation has arrived, the Centennial army of savvy, self aware consumers armed to the hilt with technology. Born around the millenium, they are the first generation to be native with mobiles and since the beginning of their lives they have been connected to the world through their fingertips.

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Hardware goes up in smoke

Past experiences with Customer Service could be a challenge, difficulties contacting companies, maze like IVR’s, lack of tools to take control & little, to no empathy.

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Women In Technology

At acrinax, we pride ourselves on our inclusiveness and diversity, recently someone pointed out that over a third of our team are women, for a tech company this is pretty rare.

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