Customers

Meet the acrinax team members who are dedicated to the
success of our customers globally.

OVO Energy

‘UK National Contact Centre Team of the Year’ at the UK National Contact Centre Awards. Topped 11 of the 12 award categories at the uSwitch Energy Awards for 3 years running and achieved a 93% customer satisfaction score (the highest ever score in the poll’s 10-year history) We just supply and support their Genesys contact centre technology, build multi-channel and analytics platforms – they do the hard work. find out what makes them top 20 Sunday Times company to work for and how to save up to £150 on your energy bill at

www.ovoenergy.com

AO

Since 2011 we’ve provided Genesys for 1400 users across UK, Germany and Netherlands and support them with innovative projects and make sure it’s humming 24 x 7. We’ve worked with AO as they have grown from a young pretender to the largest online white goods company in Europe (and won heaps of awards including European Call Centre of The Year)
Visit them for an astounding customer service

www.ao.com

Weetabix

A name synonymous with quality and a full belly, we worked with their IT Team after a very successful 2-year global technology project. They needed to restructure IT to be move from project focused to support focused, we redesigned the IT team and its structure to be business-aligned and developed a 3, 6 and 12-month plan with 42 actions to keep delivering business outcomes and improvements.
Have you had yours?

www.weetabix.com

Aggreko

Aggreko, The global leader in mobile, modular power, heating, cooling and energy services was at the end of its current ITSM software lifecycle, and with our help implemented a new service management platform streamlining processes across the organisation. Powering events like the 2012 Olympics they know their megawatts.

www.aggreko.com

Dentsu Aegis Network

Dentsu Aegis Network (DAN) are one of the worlds leading brand and media agencies, with clients like Microsoft, Amex and Burbury. A global company needs a globals support, we partnered with DAN to build a global support desk, supporting 48 countries running 24 x 7 from Manchester and Kuala Lumpar using the latest cloud contact centre technology. If you want help to win, keep and grow your most valuable customer.

www.dentsuaegisnetwork.com

Domestic & General

The county’s leading insurer of household appliances, TV’s, audio and video equipment for the last 100 years. They guys and girls are just a little bit fanatical about customer service. We’ve been working with D&G for a few years on their CX technology, working together to keep D&G’s 16 million customers and their 24 million appliances happy. Protect the appliances that matter most to you.

www.domesticandgeneral.com

MyPolicy

Breaking ground in innovative young driver insurance, MyPolicy offers a dashboard drivers can use to check their driving, which gives tips on safer driving and lowers insurance for safer drivers. We implemented a multi-channel cloud contact centre solution, with advanced analytics and workforce management, allowing them to increase contacts by 8% and keep the fte the same.

www.mypolicy.co.uk

Metro Bank

Supporting the customer communications technology at the hundreds of UK branches and numerous contact centres, these guys take service very seriously. Worth a look if you’re tired of the humdrum service from your average bank (they even have drive-through cash machines). All join the metro bank revolution at

www.metrobankonline.co.uk

Reassure

This little known UK based insurance company has 2.3m policies and looks after £44bn of its customers cash and is driven by delivering a great service to their customers. We worked with IT to deliver the same high standards from IT to the business. And with great results.
It’s what we do.

www.reassure.co.uk

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