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Upcoming Webinars

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The 10 Common MIstakes Contact Centres Make When Moving to The Cloud Transformation

Karen Taylor, Operations Manager, Dentsu Aegis.

January 2020

“We aim to cover the key mistakes and misconceptions we’ve found whilst carrying out these types of projects, and the successful case study from Dentsu Aegis Network’s cloud implementation.”

Topics Discussed:

  • Benefits to your contact centre operations team
  • The cloud architecture options
  • Cloud migration strategy
  • The cost implications and procurement
  • What the cloud vendors don’t want you to know

Managing CX Transformation

George Frost, Head of Business Change, Ovo Energy

February 2020

Sharing OVO’s journey from independent energy provider to a true force in the utilities sector quadrupling customer numbers in 24 months.

Managing CX Transformation

NEIL HUNTER, HEAD OF CX, AO.COM​

March 2020

Neil explains the methodology behind AO.com amazing success in delivering a personalised customer journey.

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Or if you would like to speak to someone, please call Richard Bird on 07960 285338 or email richard.bird@acrinax.com.

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