Genesys Cloud Contact Centre
acrinax believe the Genesys Cloud solution is the only all-in-one contact centre to consider
find out why below...
why are contact centres opting for the feature rich, highly compatible, cloud based platform that allows you to communicate effortlessly, manage your workforce remotely and scale your operations instantly?
Genesys Cloud case studies!
Is This The New Age for Service Desks? In recent years there has been a lot of buzz about how Service Desks are changing with a view to increased automation, AI, chat bots etc. This is something that can add tremendous capacity and value and quite rightly, is something the industry is very excited about. No-one needs to really expand
The drastic shift to a ‘proper’ digitally connected world – 2020. Our expectations as customers have drastically changed too, we expect more, way more. Customers expect (at the least): to connect with businesses when needed, to be able to do so on their preferred channel and customers expect a resolution – promptly too. Not only that, we expect it to
Interview 17/07/2020 AO.com, Director of customer experience takes a look back. COVID-19, changes the work-place, environment and overcoming new challenges. David Atherton, AO.com’s Director of Customer Experience opened up about the new challenges faced and the impact the pandemic has had on customer experience, business continuity and even… new found successes. How the technology that AO.com has in place has
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