Genesys Cloud Contact Centre

acrinax believe the Genesys Cloud solution is the only all-in-one contact centre to consider
find out why below...

genesys cloud

why are contact centres opting for the feature rich, highly compatible, cloud based solution that allows you to communicate effortlessly, manage your workforce remotely and scale up your operations instantly?

Alternatively, you can fill in the form and arrange a live demonstration!

omni channel

omnichannel

a robust omni channel strategy to communicate effortlessly across all your customers channels including social media is essential for the modern customer

control

control

the cloud enables you full control of your resource management, reduces costs in every area and gives you the option to scale up and down to meet seasonal demands

WFM

WFM

simplify the management and forecasting process with the built in Genesys Cloud’s WFM features. Manage shift trades, scheduling and real time adherence
Genesys Cloud screen grab
Workforce Engagement

speed to value

speed to value

a modern, intuitive interface lessens the burden of administration & reduces training time. Immediate access to the latest features and capabilities in a continuous delivery

remote working

remote working

deliver the employee experience your employees deserve. Enabling your staff to work remotely improves employee morale, efficiency and your business continuity

unified

unified

Genesys cloud is an all in one contact centre solution with unified collaboration tools that allows organisations to be more agile whilst minimising vendors
Configuration menu for Genesys Cloud
Dashboard Analytics
AO.com reference for acrinax

view our case studies

acrinax and Wooo! cloud case study

We’re Out Of Office (Wooo!) provides contact centre operational consulting and business process outsourcing for customer contact and back office operations. They use innovative working-pattern, contract and location flexibility to provide cost-effective, high quality and adaptable services for clients. 

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