Genesys Cloud Contact Centre

acrinax believe the Genesys Cloud solution is the only all-in-one contact centre to consider
find out why below...

genesys cloud

why are contact centres opting for the feature rich, highly compatible, cloud based platform that allows you to communicate effortlessly, manage your workforce remotely and scale your operations instantly?

omni channel

omnichannel

a robust omni channel strategy to communicate effortlessly across all your customers channels including social media is essential for the modern customer

control

control

the cloud enables you full control of your resource management, reduces costs in every area and gives you the option to scale up and down to meet seasonal demands

WFM

WFM

Simplify the management and forecasting process with the built in Genesys Cloud’s WFM features. Manage shift trades, scheduling and real time adherence

speed to value

speed to value

modern, intuitive interface lessens burden of administration & reduces training time and immediate access to latest features and capabilities in a continuous delivery

remote working

remote working

deliver the employee experience your employees deserve. Enabling your staff to work remotely improves employee morale, efficiency and your business continuity

unified

unified

all in one contact centre solution with unified collaboration tools that allow organisations to be more agile and minimising vendors
Genesys Cloud screen grab
Workforce Engagement
Configuration menu for Genesys Cloud
Dashboard Analytics

Genesys Cloud case studies!

acrinax customer experience technology

Is This The New Age for Service Desks?

Is This The New Age for Service Desks? In recent years there has been a lot of buzz about how Service Desks are changing with a view to increased automation, AI, chat bots etc. This is something that can add tremendous capacity and value and quite rightly, is something the industry is very excited about. No-one needs to really expand

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acrinax customer experience technology

Nuke Proof Customer Connections

The drastic shift to a ‘proper’ digitally connected world – 2020. Our expectations as customers have drastically changed too, we expect more, way more. Customers expect (at the least): to connect with businesses when needed, to be able to do so on their preferred channel and customers expect a resolution – promptly too. Not only that, we expect it to

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AO green logo

AO and the new environment

Interview 17/07/2020 AO.com, Director of customer experience takes a look back. COVID-19, changes the work-place, environment and overcoming new challenges. David Atherton, AO.com’s Director of Customer Experience opened up about the new challenges faced and the impact the pandemic has had on customer experience, business continuity and even… new found successes. How the technology that AO.com has in place has

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