Our Team

We’re acrinax, a team of customer obsessed innovators, who have vast experience in contact centres, cx technology and IT Operations. And who love nothing more than a juicy challenge and a happy client.

Client Technology

Andrew Jacobs (aj)

20 years building contact centres brings it’s strength and its scars.  Reads minds. Builds omni-channel platforms before breakfast.

IT Operations

Damian Bowen

We call him Mr IT Operations. Manages our 24 x 7 service desk, service team and our partners, helps clients manage theirs. Sleeps with his phone sellotaped to his head in case clients need him.

Client Services

David Baughan

Loves a customer experience transformation challenge. A dab hand at keeping things simple. Often found singing (badly) to people when they ring him.

Business Development Manager

Lee Brooker

You can’t see his ears, but trust us, they’re enormous. Good for listening to clients challenges. You can’t see his brain either, but that’s where he finds the answers.

Top Service Delivery Manager

Sam Swann

Happy clients and nothing less. Speaks fluent engineer, business and DBA. Can charm a telco into a swift response (I know right).
Principal CX & PMO Consultant

Hamish Cliff

Has more arrows in his quiver than R. Hood. 25 years in contact centres and has successfully delivered over 100,000 seats of customer delight, not that he’s counting.
Principal IT Operations Consultant

Emma Faller

Once juggled seven service desks with her bare hands. Happiest when elbows deep implementing, adapting and improving IT Operations.
Principal Technology Consultant

Ernest Ozdoba

Nothing phases The Ice Man, with hundreds of contact centres in his big bag of experience, he’s been there, done it and got the snow dome.
Principal Technology Consultant

Adam Loniewski

HUGE knowledge of CX tech, with a gift for understanding the business challenges first. Has ‘Quality Customer Delivery’ tattoo’d on his thigh.
Principal Technology Consultant

Simon Gillespie

Only Mr Potter has more magic than our very own Captain of Integration. Makes light work of square pegs and round holes.
Principal Technology Consultant

Flavio Messina

Converts business challenges into IT outcomes just by looking at them. Wears beautiful suits when we let him.
Customer Support

Chanel Wilson

Our very own ‘first responder’, can calm a storm with a smile. Magically appears just when you need her, and always keeps her promises.
Technical Consultant

Scott Amos

Cloud contact centre hero. Learns new technologies for fun. Also plays lead guitar in a band (and he’s good, we’re just hoping he doesn’t get too good). The futures bright.
Service Operations Manager

Vic Patel

A highly trained Genesys engineer. He now carefully tends to our platoon of awesome tier 1 and 2 service desk analysts. Never blames the network. Always texts back.
Business Admin Manager

Lorraine Smith

Looking after us all, she’s in charge of ‘right first time’, and is often heard saying “Is that what the clients wants?” (has a black belt in karate)

Richard Bird

Obsessive about our customers and what floats their boats. His favourite phrase is “how can we do more”. Does Expert Sudoku.

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What Our Employees Can Expect From Us

We will provide direction, transparent lines of communication, correct tools and resources to enable employees to perform their duties awesomely and exceed our customers’ expectations. We will provide a team environment where feedback and personal growth is encouraged, recognised and rewarded.

What We Ask Of You, Our Employees

Commit to working with PASSION , PROFESSIONALISM, CREATIVITY and INNOVATION. Delivering operational EXCELLENCE at all times and instil a CULTURE of OPENNESS to maintain TRUST. Values will be cascaded in order to EMBED our company Values – Grow, Flourish and Prosper.

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