For global businesses and teams to operate as one. Team members contribution can be limited by their language skills, rather than the technical skills required by the project.

For helpdesks and contact centres to be efficient, they need the minimal number of staff per customer. When the customers come from anywhere in the world, language availability becomes the key challenge to efficiency.

A lack of communication can cause teams to become isolated from the business, moving along their own path and towards conflicting objectives. 

acrinax chat is a real-time multilingual translation application, supercharging business efficiency and driving effortless end user experience.

You can connect your Genesys Cloud and Microsoft Team users, in any language, enabling staff of different languages to chat, seamlessly.

A simple integration allows you to 

• Empower teams on different continents, in different languages to improve understanding. Accelerating projects, relationships and problem resolution.
• Enable a centralised, single language helpdesk, to support staff anywhere in the world in any of 108 languages.
• Equip your highly trained contact centre agents with the ability to converse in the customers language of choice.