Our Team

meet the acrinax team members who are dedicated to the success of our customers globally.
we are acrinax

Damian Bowen

IT Operations Director
We call him Mr IT Operations. Manages our 24 x 7 service desk, service team and our partners, helps clients manage theirs. Sleeps with his phone sellotaped to his head in case clients need him.

Andrew Jacobs (aj)

Client Technology Director
20 years building contact centres brings it’s strength and its scars. Reads minds. Builds omni-channel platforms before breakfast

David Baughan

Client Services Director
Loves a customer experience transformation challenge. A dab hand at keeping things simple. Often found singing (badly) to people when they ring him.

Vickesh Patel

Head of Engineering
A highly trained Genesys consultant. He now carefully tends to our platoon of awesome engineers. Never blames the network. Always texts back.

Sam Swann

Head of Service Delivery
Happy clients and nothing less. Speaks fluent engineer, business and DBA. Can charm a telco into a swift response (I know right).

Hamish Cliff

Head of CX Transformation
Has more arrows in his quiver than R. Hood. 25 years in contact centres and has successfully delivered over 100,000 seats of customer delight, not that he’s counting.

Yemi Lawal

Project Manager
Creates a productive, enjoyable environment and will encourage a bit of singing in meetings to keep the joy. Always builds a plan everyone can get behind.

Lorraine Smith

Head of Business Finance
Looking after us all, she’s in charge of ‘right first time’, and is often heard saying “Is that what the clients wants?” (has a black belt in karate)

Emma Faller

Head of IT Service Transformation
Once juggled seven service desks with her bare hands. Happiest when elbows deep implementing, adapting and improving IT Operations.

Chanel Wilson

Service Delivery Manager
Our very own ‘first responder’, can calm a storm with a smile. Magically appears just when you need her, and always keeps her promises.

Flavio Messina

Principal Technology Consultant
Converts business challenges into IT outcomes just by looking at them. Wears beautiful suits when we let him.

Simon Gillespie

Principal Technology Consultant
Only Mr Potter has more magic than our very own Captain of Integration. Makes light work of square pegs and round holes.

Tony Hegarty

Service Delivery & Account Manager
the north star of acrinax. When he's not learning Scottish Gaelic you can find him nose first in a juicy tech pie delivering tangible results for our customers

Richard Bird

Marketing Lead
Obsessive about our customers and what floats their boats. His favourite phrase is “how can we do more”. Does Expert Sudoku.

Adrian Haines

Contact Centre Consultant
Makes mince meat out of mushrooms and turns water in to technical solutions. Adrian's years of experience never fails to put a calm to the storm, a true hero of the customer

Nicolas Langlais

Contact Centre Consultant
Nicolas has worked with numerous senior engineers to translate the Business’ needs into concrete technical solutions.
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join us - we are hiring

what our employees can expect from us

we will provide direction, transparent lines of communication, correct tools and resources to enable employees to perform their duties awesomely and exceed our customers’ expectations. We will provide a team environment where feedback and personal growth is encouraged, recognised and rewarded.

what we ask of you, our employees

commit to working with passion, professionalism, creativity and innovation. Delivering operational excellence at all times and instil a culture of openness to maintain trust. Values will be cascaded in order to embed our company values – grow, flourish and prosper