Working relentlessly to deliver
awesome Contact Centre Technology
#1 cloud contact centre
why are contact centres opting for the feature rich, highly compatible, cloud based platform that allows you to communicate effortlessly, manage your workforce remotely and scale your operations instantly..?
acrinax obsession with cloud and when it’s right to jump on the band-wagon
okay, you’ve come to the decision that a cloud based customer experience platform is the way forward. You’ve highlighted some of your key challenges and need to source the correct partner to implement your ideas and make you an IT transformation GOD.
well, there’s a reason why some of the most customer obsessed and disruptive companies are partnering with acrinax on their contact centre strategy. acrinax consistently challenge, innovate and disrupt the market with new ideas and solutions to overcome challenges.
although, we don’t stop there, our 24/7 support team are always on hand for a late night Gnatta. Alongside our in-house team of technical experts who consistently discover, expand and implement new innovations to keep our clients ahead of the game.
Genesys Cloud partnered with acrinax value adding expertise gives you the design, project management and support required to transform and deliver a cloud based omni channel contact centre. Meticulous consultation shines light on your challenges and we guide you to discover a platform that’s feature rich, resilient and architected to solve your challenges.
scale your operations
as your business needs grow, your operations become more complex, PureConnect gives you the ability to add new functionalities and pivot to meet the evolving requirements of your customer and agent.
customise your platform
an all in one customer experience platform should do exactly that, be all in one and customisable. The flexibility of PureConnect means you choose the tools and resources that you need for your business and don’t pay for tools that you don’t use.
own your hardware
having an on premise solution gives you complete control, your data, hardware and platforms are all yours. Allowing you to take charge of updates and configuration.
social media interaction management
lock up your DM’s, turn off your likes, lock up the backdoor & run for your life – The CX man is back in town & social media’s sticking around
okay, so we all know social media, it’s uses, but not so much it’s outlining purpose. The last 20 years our digital society has been moving towards an ever increasing social internet. We’ve been flirting with social media for some time and the power major platforms possess is apparent. Studies show that the number of Centennials and Millennial’s opting to contact companies through digital channels is on the rise; as consumer technology evolves and the ways in which we communicate multiplies – your customer expects you to keep up.
with persistent evolution and pioneering techniques of social media usages, we find manifestations in different areas of our lives uncontrollably. Well, it’s about time you took control. Give your social media team purpose, by implementing a solution designed to solve the complexities of handling large volumes of internet communication touch points – in one unified place.
enhancing your contact centre operations with a robust omni channel strategy has never been easier, with easy to use platforms you can correlate data across all channels and give your operator a holistic view of the customer. Vital elements that support delivering exceptional customer experience; today, tomorrow and yesterday.
take control of your contact centres social media traffic by implementing a platform known as Gantta; architected to handle the infinite customer journey possibilities. A social media management tool guaranteed to support your team in realising their CX potential. Your customer’s journey is constantly evolving, and that means new data all the time. Gnatta works directly with your systems to ensure your records are kept up to date, and provides relevant information to your customers automatically when they need it.
Verint work force optimisation
as the workforce grows, processes become outdated, saving time and effort becomes paramount – welcome, workforce management.
workforce management underpins what you do fundamentally, helps shape your future business and supports lifestyle balance. Work force management gives you the vision to execute decisions based on high level data, increase productivity with organisation and improve customer experience via coaching, staffing and performance solutions.
work force management gives your contact centre the ability to effectively plan appropriately skilled staff to meet the demands of customers on all touch points. Scheduling, forecasting and a holistic visibility of management operations, work-load and agent availability.
work force management supports your customer experience
improve employee morale
increased transparency and communication in the employee and manager relationship improves employee engagement plus satisfaction.
manage all unique touch points with single step to multiple step, adhering to differing levels of service.
automate simple tasks and quickly respond to fluctuating customer demands. Control the availability and scheduling of your workforce in various locations, coinciding with their skills, proficiencies and general operations.