technology
Working relentlessly to deliver
awesome Contact Centre Technology
#1 cloud contact centre
why are contact centres opting for the feature rich, highly compatible, cloud based platform that allows you to communicate effortlessly, manage your workforce remotely and scale your operations instantly?
omni channel
the power of cloud
workforce management
acrinax's obsession with cloud and when it’s right to transition
okay, you have come to the conclusion that a cloud based customer experience platform is the way forward (it is, by the way).
you have highlighted some of your key challenges and need to source the correct partner.
you want a partner who can implement your ideas and make you a digital transformation wizard.
well, there is a reason why the most customer obsessed and industry leading companies are partnering with acrinax to support and deliver their cloud based contact centre strategies.
simply put – acrinax has a passion to consistently challenge, innovate and disrupt the market with new ideas and creative solutions that overcome unique challenges.
the innovative Genesys Cloud platform partnered with the acrinax value adding expertise, gives you the design, project management and support required to digitally transform and deliver a cloud based omni-channel contact centre.
agility
remote working
road map
PureConnect
Genesys PureConnect Customer Engagement
scale your operations
as your business needs grow, your operations become more complex, PureConnect gives you the ability to add new functionalities, pivot to meet the evolving requirements of your customer and agent.
customise your platform
an all in one customer experience platform should do exactly that, be all in one and customisable. The flexibility of PureConnect means you choose the tools and resources that you need for your business and don’t pay for tools that you don’t use.
own your hardware
having an on premise solution gives you complete control, your data, hardware and platforms are all yours. Allowing you to take charge of updates and configuration.
okay, so we all know social media, it’s uses, but not so much it’s outlining purpose. The last 20 years our digital society has been moving towards an ever increasing social internet. We’ve been flirting with social media for some time and the power major platforms possess is apparent.
studies show that the number of Centennials and Millennial’s opting to contact companies through digital channels is on the rise; as consumer technology evolves and the ways in which we communicate multiplies – your customer expects you to keep up.
with persistent evolution and pioneering techniques of social media usages, we find manifestations in different areas of our lives, almost uncontrollably. Well, it’s about time you take control.
give your social media team purpose, by implementing a solution that is designed to solve the complexities of handling large volumes of internet communication – in one unified place.
enhancing your contact centre operations with a robust omni channel strategy has never been easier. Implementing out the box simple to use platforms you can correlate data across all channels and give your operator a holistic view of the customer. Vital elements that support in delivering exceptional customer experience – be it today, tomorrow or yesterday.
take control of your contact centres social media traffic by implementing a platform known as Gantta; architected to handle the infinite customer journey possibilities. A social media management tool guaranteed to support your team in reaching their CX potential.
Gnatta works directly with your systems to ensure your records are kept up to date, and provides relevant information to your customers automatically, as and when they need it. Your customer’s journey is constantly evolving, and that means new data all of the time – keep up.
Verint work force optimisation
as your workforce grows, processes become outdated, saving time and effort becomes paramount – welcome, Verint workforce management.
Verint workforce management underpins what you do fundamentally, helps shape your future business and supports lifestyle balance.
Verint work force management enables you the vision to execute decisions based on precise data and increase the overall productivity of the organisation.
Verint work force management gives your contact centre the ability to effectively plan for the appropriately skilled staff to meet the demands of customers across all touch points.
scheduling, forecasting and an holistic visibility of management operations, work-load and agent availability support the continuous improvement of the customer experience through coaching, staffing and performance solutions.
speech & text analytics
work force management
performance management
work force management underpins your customer experience
improve employee morale
increased transparency and communication in the employee/manager relationship improves employee engagement and satisfaction.
organise
manage all unique touch points with single step to multiple step planner, adhering to differing levels of service.
operational agility
automate simple tasks and quickly respond to fluctuating customer demands. Control the availability and scheduling of your workforce in various locations, coinciding with their skills, proficiencies and general operations.